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Friday, February 13, 2015

Installation of Cloud Cruiser Express for Windows Azure Pack Failed


To configure chargeback and use on Windows Azure Pack, the extension which support it is using Cloud Cruiser Express. During installation of Cloud Cruise Express, you will notice the installation will failed and to know more detail, you can click on the link which point to the installation log.

You will notice that error message mentioning about JRE issue on some part has skipped. Sorry, forget to take a screenshot and busy on troubleshooting to find the root cause. The log is located in C:\Program Files\CloudCruiser\Install\

We have encountered the same when performing the installation on a virtual machine running

  • Windows Server 2012 R2
  • Installed with Java version 8
  • Cloud Cruiser Express Installer


  • Uninstall Java version 8
  • Download Java version 7 either 32bit or 64 bit from here.
  • Re-install Cloud Cruiser Express for WAP