Search This Blog

Saturday, October 19, 2019

Failed to Retrieve License When Backup Using Veeam Backup for O365

Received an error message "Failed to Retrieve License" when want to protect O365 using Veeam Backup for Office365.

There are few things to check:
1. Make sure O365 users has license to the product. (Example: exchange mailbox, sharepoint sites)
2. Sufficient license on VB 0365 license.
3. Account connect to 0365 organization should have the following permission listed here:-
4. If (1), (2) and (3) is valid, but still receive above error message, then check your deployment.
Install VB 0365 on dedicated VM without sharing with other Veeam product.

Hope this help.