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Thursday, March 24, 2016

Learn how to have a proactive IT department

Companies should learn to be more proactive instead waiting for a disaster to happen and be reactive only until there’s a service outage within their IT department. The problem is that a many companies don’t know where or how to get started because they have a lot of infrastructure that needs to be monitored.

As a first step, IT needs to understand the business: all good designs come from understanding your IT services data dependencies and knowing how they relate to one another. Then they need to find out what are the best tools available today.

A great platform to monitor components, and which a lot of people are familiar with is Microsoft System Center Operations Manager (SCOM). There’s a lot of useful information within SCOM that can be used by the relevant personas in the organization, except that the presentation layer and the way it is organized within SCOM is not how those other personas look at IT. SCOM is still pretty technical and is all about components.

Looking at the personas in the IT service delivery organization, you will see that engineers definitely can work with SCOM. However, it usually takes them a while to figure out how they can easily get to the root-cause of a service outage, and what the business impact is of this outage will be.
Savision’s new whitepaper: "Business Service Management with System Center" shows how to stay in control of your business services and make the most out of SCOM. The whitepaper is written by three experts: Microsoft MVP Robert Hedblom, Savision’s Co-Founder & VP of Product Management Dennis Rietvink, and Approved Consulting’s CEO & Solution Architect Jonas Lenntun.

Click here if you would like to download the whitepaper.