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Tuesday, July 30, 2013

Event ID 301–The protection agent upgrade failed because the protection agent is not installed on server

 

You will encountered this error message when:

Scenario:-

  • Running DPM 2012 SP1
  • Just updated to Update Rollup 3
  • Tried to update DPM agents but received an error message “Event ID 301 – The protection agent upgrade failed because the protection agent is not installed on server”

image

Temporary resolution:- (perform manual update)

a) On each protected server, you need to go to your DPM server. Use UNC Path: \\DPMServer \c$\Microsoft System Center 2012\DPM\DPM\agent\RA\4.1.3415.0\amd64\1033 (if using x64 os)

b)Execute DPMProtectionAgent_KB2853210.msp

c) Go to DPM Console and refresh the DPM Agent. You will be getting the status “OK”

That should do the trick while Microsoft come out with a solution on it.

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